1. Returns
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If a product arrives damaged, defective, or incorrect, you should contact the support team to initiate a return.
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Returns may only be accepted under these conditions (i.e., not for change of mind).
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You’ll likely be required to provide proof of the problem (like photos) and keep the item in original condition and packaging.
2. Refunds
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Refunds are usually processed after the returned item is received and inspected.
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If your return request is approved, the refund will be credited to your original payment method.
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Shipping costs or other fees might not be refundable unless the return was due to a mistake by Ekagralife (e.g., wrong or defective item).
3. Change-of-Mind Returns
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Most similar e-commerce policies (and likely Ekagralife’s) do not allow returns for change of mind (i.e., you generally can’t return an item just because you no longer want it).
4. Timeframe
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There’s usually a limited window (often a few days from delivery) to raise a return/refund request — this is typical for online retailers, and the Ekagralife page implies timely reporting is expected.
5. Contact for Returns & Refunds
For assistance (return approval, refund status, etc.), you’ll need to contact Ekagralife support directly — typically via the email or contact method listed on their site or confirmation emails when you place an order.